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The Day Care Setting Regulations (Northern Ireland) 2007

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Service user’s guide

5.—(1) The registered person shall produce a written guide to the day care setting which shall include—

(a)a summary of the statement of purpose;

(b)the terms and conditions in respect of the services in the day care setting to be provided for service users, including details of the amount and method of payment of fees if appropriate;

(c)a standard form of contract for the provision of care and facilities by the registered provider to service users;

(d)a summary of the complaints procedure established under regulation 24;

(e)the address and telephone number of the Regulation and Improvement Authority.

(2) The registered person shall also provide, on request, access to a copy of the most recent inspection report and information on how to access earlier inspection reports.

(3) The registered person shall supply a copy of the service user’s guide to the Regulation and Improvement Authority and each service user or his representative.

(4) Where a HSS trust has made arrangements for the provision of day care to the service user in a day care setting, the registered person shall supply to the service user a copy of the agreement specifying the arrangements made.

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