The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012

Advice and assistance

54.—(1) Each CCG must—

(a) establish a service for the purpose of providing advice and assistance to persons—

(i) for whom it has responsibility, and

(ii) who meet the conditions set out in regulation 47(2) and (3) or 53(1)(a) to (c) (“relevant persons”);

(b) publish the name and contact details of the service; and

(c) take reasonable steps to communicate the name and contact details of that service to any relevant persons for which it has responsibility.

(2) Each CCG must make arrangements to ensure that any health service provider providing services to a relevant person pursuant to a commissioning contract with that CCG—

(a) establishes a service for the purpose of providing advice and assistance to relevant persons referred to the provider;

(b) publishes the name and contact details of that service; and

(c) takes reasonable steps to communicate the name and contact details of that service to any relevant persons referred to the provider for whom the relevant body is responsible.