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Public Services Ombudsman (Wales) Act 2019
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49Requirements: complaints referred to the Ombudsman
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(1)The requirements mentioned in section 43(5)(b) are that the complaint—
(a)must have been made to the provider to whom it relates by a person who would have been entitled under section 47 to make the complaint to the Ombudsman;
(b)must have been made to the provider to whom it relates before the end of the period of one year beginning with the day on which the person aggrieved first has notice of the matter;
(c)must be referred to the Ombudsman in a form and contain such information as specified by the Ombudsman in guidance;
(d)must be referred to the Ombudsman before the end of the period of one year beginning with the day on which the complaint was made to the provider.
(2)The Ombudsman must publish the guidance referred to in subsection (1)(c).
(3)It is for the Ombudsman to determine any question of whether the requirements of subsection (1) are met in respect of a complaint.
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