The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2024

Amendment of regulation 6ZA of the Principal Regulations

2.—(1) Regulation 6ZA of the Principal Regulations (Obligation to complete a supplier transfer) is amended as follows.

(2) In paragraph (3)—

(a) for sub-paragraph (a) substitute—

“(a) where the customer has requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day of receipt by the new supplier of sufficient information to—

(i) confirm the supplier transfer relates to the customer who requested it, and

(ii) identify the meter point or meter points to which the supplier transfer request relates;”;

(b) in sub-paragraph (b), for “places” substitute “place”;

(c) omit the “or”” after sub-paragraph (b);

(d) after sub-paragraph (c) insert—

“or,

(d)

where the customer has not requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day on which the latest of the following events occurs—

(i)

receipt by the new supplier of sufficient information to confirm the supplier transfer relates to the customer who requested it,

(ii)

receipt by the new supplier of sufficient information to identify the meter point or meter points to which the supplier transfer request relates, and

(iii)

expiry of the period of 14 days beginning with the day on which the customer and new supplier entered into the contract.

(4) In this regulation—

(a) where the customer enters into a contract with the new supplier after 5pm on a working day, a reference to “5 working days” is to be read as “6 working days”; and

(b) “cooling off period” means the period of time after entering into a contract with a new supplier within which that customer may cancel the contract in accordance with any relevant contractual term or applicable statutory provision.”