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  1. Introductory Text

  2. PART 1 General

    1. 1.Citation and commencement

    2. 2.Review

    3. 3.“Consumer” and “trader”

    4. 4.“ADR entity”

    5. 5.Other definitions

    6. 6.Interpretation

    7. 7.Contracts to which these Regulations do not apply

  3. PART 2 Competent Authorities and ADR Entities

    1. 8.Functions and designation of competent authorities

    2. 9.Assessment of application to become an ADR entity

    3. 10.Listing of ADR entities

    4. 11.Ongoing information obligations of an ADR entity

    5. 12.Ongoing assessment of an ADR entity

    6. 13.Removal of approval

    7. 14.Notification of the consolidated ADR entity list

    8. 15.Fees

    9. 16.Consequential amendments

  4. PART 3 Single point of contact

    1. 17.Designation of single point of contact

    2. 18.Functions of single point of contact

  5. PART 4 Trader information requirements

    1. 19.Consumer information by traders

  6. PART 5 Enterprise Act 2002

    1. 20.Amendment to Schedule 13 to the Enterprise Act 2002

  7. Signature

    1. SCHEDULE 1

      Competent Authorities

      1. PART 1

      2. PART 2

    2. SCHEDULE 2

      Information that an ADR applicant must supply

    3. SCHEDULE 3

      Requirements that a competent authority must be satisfied that the body meets

      1. 1.Alternative dispute resolution services offered by the body

      2. 2.Access to the ADR entity

      3. 3.Expertise, Independence and Impartiality

      4. 4.Conflict of interests procedure

      5. 5.Transparency

      6. 6.Effectiveness

      7. 7.Fairness

      8. 8.Subject to paragraphs 9 and 10, in relation to an...

      9. 9.Paragraphs 8(a) and 8(b) do not apply to the body...

      10. 10.Paragraph 8 does not apply to the body in respect...

      11. 11.Legality

      12. 12.For the purposes of paragraph 11 “habitual residence” is be...

      13. 13.Grounds to refuse to deal with a dispute

      14. 14.The body ensures that its policy regarding when it will...

      15. 15.Subject to paragraph 16, where a body refuses to deal...

      16. 16.Where following the expiry of the period referred to in...

    4. SCHEDULE 4

      Information to be included in the list maintained by a competent authority

    5. SCHEDULE 5

      Information to be included in an ADR entity’s annual activity report

    6. SCHEDULE 6

      Information which an ADR entity must communicate to the relevant competent authority every two years

    7. SCHEDULE 7

      Consequential amendments

      1. 1.Financial Services and Markets Act 2000

    8. SCHEDULE 8

      LISTED DIRECTIVE

  9. Explanatory Note