The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Removal of approval

13.—(1) A competent authority must provide notice in writing to an ADR entity approved by it under regulation 9(4) if the competent authority has reason to believe that—

(a) the ADR entity no longer meets a requirement in Schedule 3; and

(b) the reason the ADR entity no longer meets the requirement is within its control.

(2) The written notice must—

(a) identify the requirement in Schedule 3 which is no longer met; and

(b) require the ADR entity to meet the requirement promptly or in any event within 3 months of the date of the notice.

(3) If the ADR entity fails to meet the requirement notified to it on or before the expiry of the period specified in paragraph (2), and the competent authority considers that the failure to meet the requirement is sufficiently serious, the competent authority must—

(a) send notice in writing to the ADR entity of the withdrawal of its approval, and

(b) without undue delay, remove the ADR entity from the list maintained by it under regulation 10(1).

(4) If a competent authority removes an ADR entity from the list under paragraph (3) it must, without undue delay, send the revised list to the single point of contact.