The National Health Service (Personal Medical Services Agreements) Regulations 2015

PART 6 Provision of information: practice leaflet

Information to be included in a practice leaflet

44.  A practice leaflet must include—

(a) the name of the contractor;

(b) in the case of an agreement with a qualifying body—

(i) the names of the directors, the company secretary and the shareholders of that qualifying body, and

(ii) the address of that qualifying body’s registered office;

(c) the contractor’s telephone, fax number and website address (if any);

(d) the full name of each person performing services under the agreement;

(e) the professional qualifications of each health care professional providing services under the agreement;

(f) whether the contractor undertakes the teaching or training of health care professionals or persons intending to become health care professionals;

(g) whether the contractor provides essential services in its practice area, including the area known as the outer boundary area (within the meaning given in regulation 13(2)) by reference to a sketch diagram, plan or postcode;

(h) the address of each of the contractor’s premises;

(i) the access arrangements which the contractor’s premises have for providing services to disabled patients and, if none, the alternative arrangements for providing services to such patients;

(j) how to register as a patient;

(k) the right of patients to express a preference of practitioner in accordance with paragraph 21 and the means of expressing such a preference;

(l) the services available under the agreement;

(m) the opening hours of the contractor’s premises and the method of obtaining access to services throughout the core hours;

(n) the criteria for home visits and the method of obtaining such a visit;

(o) the arrangements for services in the out of hours period (whether or not provided by the contractor) and how the patient may access such services;

(p) where the services referred to in sub-paragraph (o) are not provided by the contractor, the fact that the Board is responsible for commissioning the services;

(q) information about the assignment by the contractor to its new and existing patients of an accountable GP in accordance with paragraph 15;

(r) information about the assignment by the contractor to its patients aged 75 and over of an accountable GP under paragraph 16;

(s) the telephone number of the 111 service;

(t) the method by which patients are to obtain repeat prescriptions;

(u) if the contractor offers repeatable prescribing services, the arrangements for providing such services;

(v) if the contractor is a dispensing contractor, the arrangements for dispensing prescriptions;

(w) how patients may make a complaint or comment on the provision of services;

(x) the rights and responsibilities of the patient, including keeping appointments;

(y) the action that may be taken where a patient is violent or abusive to a party to the agreement who is an individual, any member of the contractor’s staff or other persons present on the contractor’s premises or in the place where treatment is provided under the agreement;

(z) details of who has access to patient information (including information from which the identity of the individual can be ascertained) and the rights of patients in relation to the disclosure of such information; and

(aa) the full name, postal and e mail address and telephone number of the Board from whom details of primary medical services in the area may be obtained.