The Electricity (Standards of Performance) Regulations 2010

Distributor’s fuse

12.—(1) This regulation applies to an electricity distributor where that distributor is informed by a telephone call made by a customer whose premises are directly connected to that distributor’s distribution system that, or of circumstances suggesting that, the distributor’s fuse has operated so as to disconnect the supply to those premises.

(2) For the purposes of paragraph (1), where information is received by the distributor outside working hours it shall be deemed to have been received at the commencement of the next following period of working hours.

(3) Where, within the prescribed period from the applicable date, an appropriate person fails to attend at the premises where the distributor’s fuse is situated for the purpose of replacing or reinstating that fuse and restoring the supply, the distributor shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(4) The circumstances referred to in paragraph (3) are–

(a) each of the circumstances described in regulation 22;

(b) that the customer requested the distributor not to restore the supply; and

(c) that the distributor’s fuse had not operated so as to disconnect the supply.

(5) In this regulation, “appropriate person” means a person employed or authorised by the distributor to restore the supply where the distributor’s fuse has operated.