Introductory Text
PART I
1.Citation, commencement and transitional provisions
2.Revocation
3.General interpretation
PART II
4.Interpretation of the normal and severe weather restoration standards
5.Supply restoration: normal conditions
6.Supply restoration: normal conditions – 5,000 or more customers’ premises interrupted
7.Supply restoration: severe weather conditions
8.Supply restoration: rota disconnection
9.Supply restoration: Highlands and Islands
10.Exemptions from the normal and severe weather restoration standards
11.Supply restoration: multiple interruptions
PART III
12.Distributor’s fuse
13.Estimate of charges for connection
14.Notice of supply interruption
15.Voltage complaint
PART IV
16.Charges and payments
PART V
17.Meter disputes
18.Pre-payment meters
PART VI
19.Appointments
20.Disputes
21.Payments
22.Exemptions
23.Timing of notification
24.Notice of rights
PART VII
25.Information to be given to customers about overall performance
Signature
SCHEDULE 1
Data for the Purpose of Calculating Payments
PART I Prescribed periods and prescribed sums applicable to all relevant operators
SCHEDULE 2
Standards of Performance – Practice and Procedure for Determinations
Determination of disputes
1.(1) This Schedule applies where a dispute to which regulation...
Timetable for the determination of individual disputes
2.(1) The Authority shall determine a dispute to which this...
Procedure for the determination of individual disputes
3.(1) Where an individual dispute is referred to the Authority,...
Determination of multiple disputes
4.(1) The Authority may, if it considers it appropriate to...
Timetable for determination of multiple disputes
5.(1) The Authority, when determining disputes falling within a consolidated...
Procedure for the determination of multiple disputes
6.(1) Where the Authority considers it appropriate to consolidate disputes...
Written statements
7.(1) The Authority may, by notice, ask any party to...
Production of documents and other evidence
8.(1) The Authority may, by notice, ask a party to...
Oral hearings
9.(1) For the purposes of this Schedule, an oral hearing...
Customer representatives for multiple disputes
10.(1) Where disputes are consolidated into categories under paragraph 4,...
Collection of information in multiple disputes
11.(1) The Authority may by notice ask any customer who...
Payment to customers
12.An order determining a dispute shall not (where there is...
Set–off
13.Where a dispute is determined by an order requiring a...
Costs
14.(1) An order determining a disputemay include a provision requiring...
Explanatory Note