Public Services Ombudsman (Wales) Act 2005
2005 CHAPTER 10
Commentary on Sections
Part 2: Investigation of Complaints
Complaints
Section 4: Who can complain
24.Section 4(1)(a) maintains the current position that a member of the public (the “person aggrieved”) is only entitled to complain to the Ombudsman if he or she claims to have sustained injustice or hardship as a result of maladministration or service failure (as the case may be). It is not only individuals who can complain to the Ombudsman. So, for example, companies or other corporate bodies could complain to the Ombudsman. Listed authorities acting in their capacity as listed authorities cannot complain to the Ombudsman (section 4(2)).
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