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The Package Travel and Linked Travel Arrangements Regulations 2018
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This is a draft item of legislation. This draft has since been made as a UK Statutory Instrument: The Package Travel and Linked Travel Arrangements Regulations 2018 No. 634
Possibility of contacting the organiser via the retailer
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17.—(1) The provisions of this regulation are implied as a term in every package travel contract.
(2) The traveller may address messages, requests or complaints in relation to the performance of the package directly to the retailer through which it was purchased.
(3) The retailer must forward those messages, requests or complaints to the organiser without undue delay.
(4) For the purpose of compliance with time-limits or limitation periods, receipt of the messages, requests or complaints referred to in this regulation by the retailer are to be considered as receipt by the organiser.
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