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48. A complaint may be made by or, with the patient’s consent, on behalf of a patient, or former patient, who is receiving or has received services under the agreement or–
(a)where the patient is a child–
(i)by either parent, or in the absence of both parents, the guardian or other adult person who has care of the child,
(ii)by a person duly authorised by a local authority, where the child is in the care of a local authority under the Children (Scotland) Act 1995(1); or
(iii)by a person duly authorised by a voluntary organisation by which the child is being accommodated under the provisions of that Act;
(b)where the patient is incapable of making a complaint, by a relative or other adult person who has an interest in the patient’s welfare.
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