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Public Services Ombudsman Act (Northern Ireland) 2016

Section 39: Declaration of non-compliance of complaints handling procedure

The NIPSO may make a declaration that a procedure doesn’t comply with a specified model CHP or with the statement of principles.  The NIPSO must give reasons and specify required modifications.  A listed authority must re-submit its procedure within 2 months, having taken account of the modifications.

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Text created by the Northern Ireland Assembly department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of the Northern Ireland Assembly.


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