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The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
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- UK Statutory Instruments
- 2009 No. 309
- Regulation 18
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This version of this provision is prospective.
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Changes and effects yet to be applied to Regulation 18:
- Regulations modified by S.I. 2022/734 reg. 31(3)
- Regulations words substituted by S.I. 2022/634 Sch. para. 1(1)(3)
- reg. 18 coming into force by S.I. 2009/309 reg. 1(2)
- reg. 18(4) words inserted by S.I. 2019/248 reg. 12(2)(b)
- reg. 18(4) words substituted by S.I. 2013/235 Sch. 2 para. 123(6)(a)(ii)
- reg. 18(4) words substituted by S.I. 2019/248 reg. 12(2)(c)
- reg. 18(4)(a) words substituted by S.I. 2013/235 Sch. 2 para. 123(6)(a)(i)
- reg. 18(4)(b) words substituted by S.I. 2019/248 reg. 12(2)(a)
- reg. 18(5) words substituted by S.I. 2013/235 Sch. 2 para. 123(6)(b)
- reg. 18(5) words substituted by S.I. 2019/248 reg. 12(3)
- reg. 18(6) omitted by S.I. 2013/235 Sch. 2 para. 123(6)(c)
- reg. 18(7) words omitted by S.I. 2013/235 Sch. 2 para. 123(6)(d)
Changes and effects yet to be applied to the whole Instrument associated Parts and Chapters:
- blanket amendment words substituted by S.I. 2023/1071 Sch. para. 1
Whole provisions yet to be inserted into this Instrument (including any effects on those provisions):
- reg. 6(1)(ba) inserted by S.I. 2013/235 Sch. 2 para. 123(3)
- reg. 6(1)(ba) words substituted by S.I. 2022/634 reg. 187(2)
- reg. 6(1A)(b) substituted by S.I. 2019/248 reg. 10(3)
- reg. 6(1ZA)(1ZB) inserted by S.I. 2019/248 reg. 10(2)
- reg. 7(1A)(1B) inserted by S.I. 2019/248 reg. 11(2)
- reg. 7(1A)(b) words substituted by S.I. 2023/1071 reg. 34(2)(b)
- reg. 7(1A)(b)(i) words substituted by S.I. 2022/634 reg. 37(2)(b)(i)
- reg. 7(1A)(b)(iii) words substituted by S.I. 2022/634 reg. 37(2)(b)(iii)
- reg. 7(1A)(b)(ii) words substituted by S.I. 2022/634 reg. 37(2)(b)(ii)
- reg. 7(6) inserted by S.I. 2019/248 reg. 11(5)
Prospective
Annual reportsE+W
This section has no associated Explanatory Memorandum
18.—(1) Each responsible body must prepare an annual report for each year which must—
(a)specify the number of complaints which the responsible body received;
(b)specify the number of complaints which the responsible body decided were well-founded;
(c)specify the number of complaints which the responsible body has been informed have been referred to—
(i)the Health Service Commissioner to consider under the 1993 Act; or
(ii)the Local Commissioner to consider under the Local Government Act 1974; and
(d)summarise—
(i)the subject matter of complaints that the responsible body received;
(ii)any matters of general importance arising out of those complaints, or the way in which the complaints were handled;
(iii)any matters where action has been or is to be taken to improve services as a consequence of those complaints.
(2) In paragraph (1), “year” means a period of 12 months ending with 31st March.
(3) Each responsible body must ensure that its annual report is available to any person on request.
(4) This paragraph applies to a responsible body which is—
(a)an NHS body other than a Primary Care Trust; or
(b)a primary care provider or an independent provider,
and which in any year provides, or agrees to provide, services under arrangements with a Primary Care Trust.
(5) Where paragraph (4) applies to a responsible body, the responsible body must send a copy of its annual report to the Primary Care Trust which arranged for the provision of the services by the responsible body.
(6) Each Primary Care Trust must send a copy of its annual report to the Strategic Health Authority whose area includes any part of the area of the Primary Care Trust.
(7) The copy of the annual report required to be sent in accordance with paragraph (5) or (6) must be sent as soon as reasonably practicable after the end of the year to which the report relates.
Commencement Information
I1Reg. 18 in force at 1.4.2009, see reg. 1(2)
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