Legal Profession and Legal Aid (Scotland) Act (asp 5) which received Royal Assent on 19 January 2007
2007 asp 5
Commentary on Sections
Part 1 – the Scottish Legal Complaints Commission
Section 34: Commission’s duty to provide advice
68.Section 34 requires the Commission to provide advice to any person on the process of making a services complaint or a handling complaint. Where a complainer brings a complaint to the Commission about the conduct of a firm or incorporated practice, the Commission is required to assist the complainer so far as is reasonably practicable in reformulating the complaint so that it is about a named practitioner. This will ensure that the public are adequately informed about these processes. The requirements are subject to a reasonableness test. The Commission is also required to provide information by any particular means preferred by the person requesting it, again subject to a reasonableness test. The Commission’s advice would not extend to advice about the merits of the complaint.
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