Building Safety (Wales) Act 2026

53 Complaints to building safety authorities

(1) Each building safety authority must establish and operate a system for the investigation of relevant complaints that are—

(a) made to the authority, or

(b) referred to it in accordance with provision made under section 51(5)(c) or 52(3)(e).

(2) In this section, “relevant complaint” means a complaint that relates to—

(a) a building safety risk relating to a regulated building,

(b) the performance by an accountable person for such a building of any duty under this Act or regulations made under it, or

(c) the performance by a special measures manager for a category 1 building of any function conferred on the manager by a special measures order.

(3) The Welsh Ministers may by regulations make provision about the establishment and operation of complaints systems under this section.

(4) The regulations may, in particular, make provision—

(a) about the persons by whom, and the way in which, relevant complaints may be made to a building safety authority;

(b) about steps that a person must take before making a relevant complaint;

(c) about the period within which, and the way in which, a relevant complaint must be considered and dealt with (including provision about action that a building safety authority must consider taking in response to a complaint);

(d) for a building safety authority to determine questions referred to it in accordance with provision made under section 51(5)(c) or 52(3)(e) about whether complaints are relevant complaints;

(e) for the publication by a building safety authority of information in relation to its complaints system or complaints made under it.