- Latest available (Revised) - English
- Latest available (Revised) - Welsh
- Original (As made) - English
- Original (As made) - Welsh
This is the original version (as it was originally made).
42.—(1) The service provider must have a complaints policy in place and ensure that the service is operated in accordance with that policy.
(2) The complaints policy must include procedures for considering complaints made to the service provider by or on behalf of children placed by the provider about—
(a)the provider,
(b)foster parents, and
(c)any other matter considered by the provider to be relevant.
(3) The complaints policy must include procedures for considering complaints made to the service provider by or on behalf of any other children who may be affected by the placement made about—
(a)the provider, and
(b)any other matter considered by the provider to be relevant.
(4) The complaints policy must include procedures for considering complaints made to the service provider by foster parents about—
(a)the provider, and
(b)any other matter considered by the provider to be relevant.
(5) The complaints policy must include procedures for considering complaints made to the service provider by the parents of any child placed by the provider about—
(a)the provider, and
(b)any other matter considered by the provider to be relevant.
(6) The service provider must have effective arrangements in place for dealing with complaints including arrangements for—
(a)identifying and investigating complaints,
(b)giving an appropriate response to a person who makes a complaint, if it is reasonably practicable to contact that person,
(c)ensuring that appropriate action is taken following an investigation, and
(d)keeping records relating to the matters in sub-paragraphs (a) to (c).
(7) The service provider must provide a summary of complaints, responses and any subsequent action taken to the Welsh Ministers within 28 days of being requested to do so.
(8) The service provider must—
(a)analyse information relating to complaints and concerns, and
(b)having regard to that analysis, identify any areas for improvement.
Latest Available (revised):The latest available updated version of the legislation incorporating changes made by subsequent legislation and applied by our editorial team. Changes we have not yet applied to the text, can be found in the ‘Changes to Legislation’ area. The revised version is currently only available in English.
Original (As Enacted or Made) - English: The original English language version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.
Original (As Enacted or Made) - Welsh:The original Welsh language version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.
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