PART 3General requirements on service providers
Requirements in relation to monitoring and improvement8
1
The service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of care and support provided by the service.
2
Those arrangements must include arrangements for seeking the views of—
a
individuals,
b
any representatives, unless this is not appropriate or would be inconsistent with the individual's well-being,
c
in the case of an individual who is a child provided with accommodation as part of a care home service, the placing authority,
d
service commissioners, and
e
staff,
on the quality of care and support provided by the service and how this can be improved.
3
When making any decisions on plans for improvement of the quality of care and support provided by the service, the service provider must—
a
take into account the views of those persons consulted in accordance with paragraph (2), and
b
have regard to the quality of care report prepared by the responsible individual in accordance with regulation 80(4).