http://www.legislation.gov.uk/wsi/2017/1264/regulation/21The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017texttext/xmlenStatute Law DatabaseSOCIAL CARE, WALES2026-03-12Expert Participation2024-03-31 Part 1 of the Regulation and Inspection of Social Care (Wales) Act 2016 (“the Act”) introduces a new system of regulation of care and support services in Wales, replacing that established under the Care Standards Act 2000 (“the Care Standards Act”). PART 7211The service provider must ensure that care and support is provided in a way which protects, promotes and maintains the safety and well-being of individuals.2The service provider must ensure that care and support is provided to each individual in accordance with the individual's personal plan.3The service provider must ensure that care and support is provided in way which—amaintains good personal and professional relationships with individuals and staff; andbencourages and assists staff to maintain good personal and professional relationships with individuals.4If, as a result of a change in the individual's assessed needs, the service provider is no longer able to meet those needs, even after making any reasonable adjustments, the provider must immediately give written notification of this to the individual, any representative, the service commissioner and the placing authority.