http://www.legislation.gov.uk/wsi/2011/704/regulation/10/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
National Health Service (NHS)
Primary health care
Health and safety requirements
Mental health trusts
NHS management
King's Printer of Acts of Parliament
2015-09-16
NATIONAL HEALTH SERVICE, WALES
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 3(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(3)(a)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 3(2)
(3)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(3)(b)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 14(1)(k) and word
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(5)(e)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 22(7)
The Duty of Candour Procedure (Wales) Regulations 2023
Rheoliadau’r Weithdrefn Dyletswydd Gonestrwydd (Cymru) 2023
reg. 14(5)(c)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(cb)
The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023
reg. 48(2)
reg. 1(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(cb)
The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023
reg. 49(2)
reg. 1(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)-(cc)
The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013
Sch. 2
para. 162(1)(b)
art. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)-(cc)
The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013
Sch. 2
para. 162(2)(b)
art. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)
The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022
reg. 52(2)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)
The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022
reg. 53(2)
reg. 1(2)
PART 3NATURE AND SCOPE OF THE ARRANGEMENTS FOR HANDLING CONCERNS
Requirement to consider concerns10
Subject to regulation 14, a responsible body must handle a concern in accordance with the arrangements for handling concerns set out in these Regulations if it is notified on or after the 1 April 2011—
a
in accordance with regulation 11;
b
by a person specified in accordance with regulation 12;
c
about a matter specified in regulation 13; and
d
within the period specified in regulation 15.