Amendment of regulation 6ZA of the Principal Regulations2
1
Regulation 6ZA of the Principal Regulations (Obligation to complete a supplier transfer) is amended as follows.
2
In paragraph (3)—
a
for sub-paragraph (a) substitute—
a
where the customer has requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day of receipt by the new supplier of sufficient information to—
i
confirm the supplier transfer relates to the customer who requested it, and
ii
identify the meter point or meter points to which the supplier transfer request relates;
b
in sub-paragraph (b), for “places” substitute “place”
;
c
omit the “or”” after sub-paragraph (b);
d
after sub-paragraph (c) insert—
or,
- a
where the customer has not requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day on which the latest of the following events occurs—
- i
receipt by the new supplier of sufficient information to confirm the supplier transfer relates to the customer who requested it,
- ii
receipt by the new supplier of sufficient information to identify the meter point or meter points to which the supplier transfer request relates, and
- iii
expiry of the period of 14 days beginning with the day on which the customer and new supplier entered into the contract.
4
In this regulation—
a
where the customer enters into a contract with the new supplier after 5pm on a working day, a reference to “5 working days” is to be read as “6 working days”; and
b
“cooling off period” means the period of time after entering into a contract with a new supplier within which that customer may cancel the contract in accordance with any relevant contractual term or applicable statutory provision.