17.—(1) The provisions of this regulation are implied as a term in every package travel contract.
(2) The traveller may address messages, requests or complaints in relation to the performance of the package directly to the retailer through which it was purchased.
(3) The retailer must forward those messages, requests or complaints to the organiser without undue delay.
(4) For the purpose of compliance with time-limits or limitation periods, receipt of the messages, requests or complaints referred to in this regulation by the retailer are to be considered as receipt by the organiser.