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18.—(1) Where a complaint is made to the Commission, it must give notification of the complaint to the Chief Executive.
(2) But the Commission need not give that notification if the Commission considers that there are exceptional circumstances that justify it not being given.
(3) Where the Commission gives notification of a complaint under paragraph (1), the Commission must notify the complainant that the notification has been given and of what it contained.
(4) Where—
(a)a complaint is notified to the Chief Executive under paragraph (1); or
(b)a complaint is made to the Chief Executive,
the Chief Executive must record the complaint.
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