The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 No. 542

Regulation 10(1)

SCHEDULE 4 U.K. Information to be included in the list maintained by a competent authority

a) the name, contact details and website address of the ADR entity;

b) the fees, if any, charged by the ADR entity;

c) the language in which complaints can be submitted to the ADR entity and in which the ADR entity can conduct alternative dispute resolution procedures;

d) the types of domestic dispute F1 ... covered by the alternative dispute resolution services provided by the ADR entity;

e) the sectors and categories of domestic disputes F2 ... covered by the ADR entity;

f) whether or not the alternative dispute resolution procedure is or can be conducted as an oral or a written procedure;

g) whether the outcome of the alternative dispute resolution procedure is binding;

h) the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with paragraph 13 of Schedule 3.

Textual Amendments

F1 Words in Sch. 4 omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(17)(a); 2020 c. 1, Sch. 5 para. 1(1)

F2 Words in Sch. 4 omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(17)(b); 2020 c. 1, Sch. 5 para. 1(1)