The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 No. 542

SCHEDULE 3 U.K. Requirements that a competent authority must be satisfied that the [F1 person] meets

Textual Amendments

F1 Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)

Transparency U.K.

5.  The [F1 person] makes the following information publicly available on its website in a clear and easily understandable manner, and provides, on request, this information to any person on a durable medium—

(a) its contact details, including postal address and e-mail address;

(b) a statement that it has been approved as an ADR entity by the relevant competent authority once this approval has been granted;

(c) its ADR officials, the method of their appointment and the duration of their appointment;

F2 (d) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(e) the type of domestic disputes F3 ... which it is competent to deal with, including any financial thresholds which apply;

(f) the procedural rules of the alternative dispute resolution procedure operated by it and the grounds on which it can refuse to deal with a given dispute in accordance with paragraph 13;

(g) the language in which it is prepared to receive an initial complaint submission;

(h) the language in which its alternative dispute resolution procedure can be conducted;

(i) the principles the [F1 person] applies, and the main considerations the [F1 person] takes into account, when seeking to resolve a dispute;

(j) the preliminary requirements, if any, that a party to a dispute needs to have met before the alternative dispute resolution procedure can commence;

(k) a statement as to whether or not a party to the dispute can withdraw from the alternative dispute resolution procedure once it has commenced;

(l) the costs, if any, to be borne by a party, including the rules, if any, on costs awarded by the [F1 person] at the end of the alternative dispute resolution procedure;

(m) the average length of each alternative dispute resolution procedure handled by the [F1 person] ;

(n) the legal effect of the outcome of the dispute resolution process, including whether the outcome is enforceable and the penalties for non-compliance with the outcome, if any;

(o) a statement as to whether or not alternative dispute resolution procedures operated by it can be conducted by oral or written means (or both);

(p) the annual activity report required to be prepared under regulation 11(2).

Textual Amendments

F2 Sch. 3 para. 5(d) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(d)(i); 2020 c. 1, Sch. 5 para. 1(1)

F3 Words in Sch. 3 para. 5(e) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(d)(ii); 2020 c. 1, Sch. 5 para. 1(1)