The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Access to the ADR entity U.K.

2.  The [F1 person] —

(a) maintains an up-to-date website which provides the parties to a domestic dispute F2 ... with information regarding the alternative dispute resolution procedure operated by the [F1 person];

(b) provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;

(c) ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;

(d) permits the consumer to file an initial complaint submission by post, if the consumer wishes;

(e) enables the exchange of information between the parties via electronic means or, if a party wishes, by post;

F3 (f) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F3 (g) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Textual Amendments

F1 Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)

F2 Words in Sch. 3 para. 2(a) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(b)(i); 2020 c. 1, Sch. 5 para. 1(1)

F3 Sch. 3 para. 2(f)(g) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(b)(ii); 2020 c. 1, Sch. 5 para. 1(1)