Access to the ADR entityU.K.
2. The [F1person] —
(a)maintains an up-to-date website which provides the parties to a domestic dispute F2... with information regarding the alternative dispute resolution procedure operated by the [F1person];
(b)provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;
(c)ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;
(d)permits the consumer to file an initial complaint submission by post, if the consumer wishes;
(e)enables the exchange of information between the parties via electronic means or, if a party wishes, by post;
F3(f). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F3(g). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F1Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)
F2Words in Sch. 3 para. 2(a) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(b)(i); 2020 c. 1, Sch. 5 para. 1(1)
F3Sch. 3 para. 2(f)(g) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(b)(ii); 2020 c. 1, Sch. 5 para. 1(1)