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  1. Introductory Text

  2. PART 1 General

    1. 1.Citation and commencement

    2. 2.Review

    3. 3.“Consumer” and “trader”

    4. 4.“ADR entity”

    5. 5.Other definitions

    6. 6.Interpretation

    7. 7.Contracts to which these Regulations do not apply

  3. PART 2 Competent Authorities and ADR Entities

    1. 8.Functions and designation of competent authorities

    2. 8A.Consumer information regarding the ODR platform

    3. 9.Assessment of application to become an ADR entity

    4. 10.Listing of ADR entities

    5. 11.Ongoing information obligations of an ADR entity

    6. 12.Ongoing assessment of an ADR entity

    7. 13.Removal of approval

    8. 14.Notification of the consolidated ADR entity list

    9. 14A.The ADR entity’s duty to cooperate

    10. 14B.Agreement to submit disputes to an ADR entity

    11. 14C.Binding outcome requirements

    12. 15. Fees payable to the Secretary of State

    13. 15A.Fees payable to the Financial Conduct Authority

    14. 16.Consequential amendments

  4. PART 3 Functions of the Secretary of State

    1. 17.Designation of single point of contact

    2. 18. Functions of the Secretary of State

  5. PART 4 Trader information requirements

    1. 19.Consumer information by traders

    2. 19A.Consumer information by online traders and online marketplaces regarding the ODR platform

  6. PART 5 Enterprise Act 2002

    1. 20.Amendment to Schedule 13 to the Enterprise Act 2002

  7. Signature

    1. SCHEDULE 1

      Competent Authorities

      1. PART 1

      2. PART 2

    2. SCHEDULE 2

      Information that an ADR applicant must supply

      1. (a) the ADR applicant's name, contact details and website address;...

    3. SCHEDULE 3

      Requirements that a competent authority must be satisfied that the person meets

      1. 1.Alternative dispute resolution services offered by the person

      2. 2.Access to the ADR entity

      3. 3.Expertise, Independence and Impartiality

      4. 4.Conflict of interests procedure

      5. 5.Transparency

      6. 6.Effectiveness

      7. 7.Fairness

      8. 8.Subject to paragraphs 9 and 10, in relation to an...

      9. 9.Paragraphs 8(a) and 8(b) do not apply to the person...

      10. 10.Paragraph 8 does not apply to the person in respect...

      11. 11.Legality

      12. 12.For the purposes of paragraph 11 “habitual residence” is be...

      13. 13.Grounds to refuse to deal with a dispute

      14. 13A.(1) Subject to sub-paragraph (2), the “prescribed period” is 12...

      15. 14.The person ensures that its policy regarding when it will...

      16. 14A.The decision in paragraph 13 can be made at any...

      17. 15.Where a person decides to refuse to deal with a...

      18. 16.Where, following the expiry of the period referred to in...

      19. 17.Compliance with the Online Dispute Resolution Regulation

      20. 18.Where the person agrees to deal with a dispute transmitted...

      21. 19.Where the person refuses to deal with a dispute transmitted...

    4. SCHEDULE 4

      Information to be included in the list maintained by a competent authority

      1. (a) the name, contact details and website address of the...

    5. SCHEDULE 5

      Information to be included in an ADR entity's annual activity report

      1. (a) the number of domestic disputes and cross-border disputes the...

    6. SCHEDULE 6

      Information which an ADR entity must communicate to the relevant competent authority every two years

      1. (a) the number of disputes received by the ADR entity...

    7. SCHEDULE 7

      Consequential amendments

      1. 1.Financial Services and Markets Act 2000

    8. SCHEDULE 8

      LISTED DIRECTIVE

      1. . . . . . . . . . ....

  9. Explanatory Note