The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015

1. Introductory Text

2. 1. Citation, commencement, transitional and savings provisions

3. 2. General interpretation

4. 3. Appointments

5. 4. Faulty meters

6. 5. Faulty prepayment meters

7. 6. Reconnection

8. 7. Distributed payments

9. 8. Suppliers’ payment obligations

10. 9. Exemptions and limitations to supplier payment obligations

11. 10. Statement of obligations

12. 11. Dispute resolution

13. 12. Amendment of the Gas (Standards of Performance) Regulations 2005

14. 13. Amendment of the Gas (Standards of Performance) (Amendment) Regulations 2008

15. 14. Amendment of the Electricity (Standards of Performance) Regulations 2015

16. Signature

17. 1. SCHEDULE

       STANDARDS OF PERFORMANCE – PRACTICE AND PROCEDURE FOR DETERMINATIONS

       1. 1. Determination of disputes

       2. 2. Timetable for the determination of individual disputes

       3. 3. Procedure for the determination of individual disputes

       4. 4. Determination of multiple disputes

       5. 5. Timetable for determination of multiple disputes

       6. 6. Procedure for the determination of multiple disputes

       7. 7. Written statements

       8. 8. Production of documents and other evidence

       9. 9. Oral hearings

       10. 10. Customer representatives for multiple disputes

       11. 11. Collection of information in multiple disputes

       12. 12. Payments to customers

       13. 13. Set-off

       14. 14. Costs

       15. 15. Interpretation

18. Explanatory Note