24.—(1) An NHS appliance contractor must have in place arrangements, which comply with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 M1, for the handling and consideration of any complaints.
(2) In this paragraph, “complaint” means a complaint about a matter connected with the provision of pharmaceutical services by the NHS appliance contractor.
Marginal Citations
M1S.I. 2009/309; amended by S.I. 2009/1768.