8 Handling of complaints relating to NHS Professionals
1 This paragraph applies to a complaint made in accordance with the provisions of the National Health Service (Complaints) Regulations 2004 (“the 2004 Regulations”) or the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (“the 2009 Regulations”) in relation to NHS Professionals, whether made before, on or after 1st April 2010.
2004/1768, revoked by S.I. 2009/309 as of 1st April 2009.
S.I. 2009/309 was amended by S.I. 2009/1768.
2 The Secretary of State shall, on or after 1st April 2010, handle any complaint to which paragraph (1) applies, in accordance with the 2004 Regulations or, as the case may be, the 2009 Regulations, as if the Secretary of State was a Special Health Authority and the complaint has been made in relation to that Authority.