The Rail Passengers' Rights and Obligations Regulations 2010

  1. Introductory Text

  2. PART 1 Preliminary

    1. 1.Citation and commencement

    2. 2.Extent

    3. 3.Interpretation

  3. PART 2 Relationship between the European Regulation and other passenger rights

    1. CHAPTER 1 Relationship with the rights under the COTIF Convention

      1. 4.Relationship with the COTIF Convention and COTIF Regulations

    2. CHAPTER 2 Civil remedies

      1. 5.Contribution between parties responsible for damage

      2. 6.Claims relating to advance payments

      3. 7.Fatal accidents: England and Wales

      4. 8.Fatal accidents: Scotland

      5. 9.Periodical payments

    3. CHAPTER 3 Rights of disabled persons and persons with reduced mobility

      1. 10.Amendment of section 19 of the Disability Discrimination Act 1995

      2. 11.Compensation claims by disabled persons and persons with reduced mobility

      3. 12.Amendment of section 27 of the Equality Act 2006

  4. PART 3 Regulation of the railway

    1. 13.Enforcement body: the Office of Rail and Road

    2. 14.Duties of the ORR in respect of station licences

    3. 15.Duties of the ORR in respect of European licence conditions

    4. 16.Personal security of passengers

    5. 17.Channel Tunnel Rail Link station operators and independent ticket vendors

    6. 18.Bodies handling complaints

    7. 19.Restrictions on disclosure of information

  5. Signature

    1. SCHEDULE

      European Regulation provisions to be enforced through licensing conditions and Statements of National Regulatory Provisions

      1. Article 4 (transport contract)

      2. Article 5 (bicycles)

      3. Article 6 (exclusion of waiver and stipulation of limits)

      4. Article 7 (obligation to provide information concerning discontinuation of services)...

      5. Article 8 (travel information)

      6. Article 9 (availability of tickets, through tickets and reservations)

      7. Article 10 (travel information and reservation systems), paragraphs (1), (2),...

      8. Article 11 (liability for passengers and luggage)

      9. Article 12 (insurance), paragraph (1)

      10. Article 13 (advance payments)

      11. Article 14 (contestation of liability)

      12. Article 15 (liability for delays, missed connections and cancellations)

      13. Article 16 (reimbursement and re-routing)

      14. Article 17 (compensation of the ticket price)

      15. Article 18 (assistance)

      16. Article 19 (right to transport)

      17. Article 20 (information to disabled persons and persons with reduced...

      18. Article 21 (accessibility)

      19. Article 22 (assistance at railway stations)

      20. Article 23 (assistance on board)

      21. Article 24 (conditions on which assistance is provided)

      22. Article 27 (complaints)

      23. Article 28 (service quality standards)

      24. Article 29 (information to passengers about their rights)

  7. Explanatory Note