12.—(1) Except as mentioned in paragraph (2), a complaint must be made not later than 12 months after—
(a)the date on which the matter which is the subject of the complaint occurred; or
(b)if later, the date on which the matter which is the subject of the complaint came to the notice of the complainant.
(2) The time limit in paragraph (1) shall not apply if the responsible body is satisfied that—
(a)the complainant had good reasons for not making the complaint within that time limit; and
(b)notwithstanding the delay, it is still possible to investigate the complaint effectively and fairly.