The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

  1. Introductory Text

  2. 1.Citation, commencement, effect and application

  3. 2.Interpretation

  4. 3.Arrangements for the handling and consideration of complaints

  5. 4.Responsibility for complaints arrangements

  6. 5.Persons who may make complaints

  7. 6.Duty to handle complaints

  8. 7.Complaints about the provision of health services

  9. 8.Complaints not required to be dealt with

  10. 9.Duty to co-operate

  11. 10.Care standards complaints

  12. 11.Social care provider complaints

  13. 12.Time limit for making a complaint

  14. 13.Procedure before investigation

  15. 14.Investigation and response

  16. 15.Form of communications

  17. 16.Publicity

  18. 17.Monitoring

  19. 18.Annual reports

  20. 19.Transitional provision: complaints to local authorities

  21. 20.Transitional provision: complaints to NHS bodies, primary care providers and independent providers, and investigation by Health Service Commissioner

  22. 21.Transitional provision: investigation by Health Service Commissioner in relation to complaints about NHS foundation trusts

  23. 22.Revocations

  24. 23.Consequential and transitional provisions

  25. Signature

    1. SCHEDULE

      CONSEQUENTIAL AND TRANSITIONAL PROVISIONS

      1. 1.Amendment of the National Health Service (Pharmaceutical Services) Regulations 2005

      2. 2.Amendment of the National Health Service (Local Pharmaceutical Services etc.) Regulations 2006

      3. 3.Amendment of the National Health Service (General Medical Services Contracts) Regulations 2004

      4. 4.Amendment of the National Health Service (Personal Medical Services Agreements) Regulations 2004

      5. 5.Amendment of the National Health Service (General Dental Services Contracts) Regulations 2005

      6. 6.Amendment of the National Health Service (Personal Dental Services Agreements) Regulations 2005

      7. 7.Amendment to the General Ophthalmic Services Contracts Regulations 2008

      8. 8.Transitional provision: the Primary Ophthalmic Services Amendment, Transitional and Consequential Provisions Regulations 2008, and the General Dental Services, Personal Dental Services and Abolition of the Dental Practice Board Transitional and Consequential Provisions Order 2006

  27. Explanatory Note