(This note is not part of the Order)
This Order requires certain licensed providers of postal services (“regulated providers”) to join a qualifying redress scheme in respect of certain kinds of consumer complaints.
The requirement arises in respect of regulated providers who provide services to relevant consumers. Relevant consumers can be both senders and recipients of relevant postal services but a person who is a party to a contract with a regulated provider may not make a consumer complaint in relation to relevant postal services covered by that contract.
Section 52 of the Consumers, Estate Agents and Redress Act 2007 provides for enforcement of the requirement to join a redress scheme.
A qualifying redress scheme is in existence and was approved by the Postal Services Commission on 2 July 2008 in accordance with section 49 of the Consumers, Estate Agents and Redress Act 2007.
An Impact Assessment of the effect that this Order will have on the costs to business and the voluntary sector is available from the Consumer and Competition Policy Directorate, Department for Business, Enterprise and Regulatory Reform, 1 Victoria Street, London SW11 0ET or on the BERR website (www.berr.gov.uk). It is also annexed to the Explanatory Memorandum which is available alongside the Order on the OPSI website. A copy of the Impact Assessment has also been placed in the libraries of both Houses of Parliament.