The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

• Collapse all -

1. Introductory Text

2. Expand +/Collapse -

   PART 1

   1. 1. Citation, commencement and extent

   2. 2. Interpretation

3. Expand +/Collapse -

   PART II

   1. 3. Regulated providers’ complaints handling procedure

   2. 4. Recording complaints upon receipt

   3. 5. Recording handling of complaints

   4. 6. Signposting consumers to the redress scheme if complaints cannot be resolved

   5. 7. Allocation and maintenance of adequate resources for complaints handling

   6. 8. Section 12 and 13 complaints

   7. 9. Referral of consumers from Consumer Direct

4. Expand +/Collapse -

   PART III

   1. 10. Information to be provided to consumers

   2. 11. Publication of information on complaints

5. Signature

6. Explanatory Note