18.—(1) Where the complainant is dissatisfied with the outcome of the investigation of his representations under regulation 17 the complainant or, where one has been appointed, his advocate may request that the representations be further considered by a panel in accordance with regulation 19.
(2) A request under paragraph (1) must be made within 20 working days of the date on which the complainant received the notice of the local authority’s response and must set out the reasons for the complainant’s dissatisfaction with the outcome of the investigations.