xmlns:atom="http://www.w3.org/2005/Atom"

  1. Introductory Text

  2. PART I General

    1. 1.Citation, commencement and transitional provisions

    2. 2.Revocation

    3. 3.Interpretation

  3. PART II Gas supplier’s and gas transporter’s individual standards of performance

    1. 4.Meter disputes

    2. 5.Pre-payment meters

    3. 6.Appointments

    4. 7.Supply restoration

    5. 8.Reinstatement of customer’s premises

    6. 9.Priority domestic customers

    7. 10.Connections

    8. 11.Disputes

    9. 12.Payments

    10. 13.Exemptions

    11. 14.Timing of notification

    12. 15.Notice of rights

  4. PART III OVERALL STANDARDS OF PERFORMANCE

    1. 16.Information to be given to customers about overall performance

  5. Signature

    1. SCHEDULE 1

      1. PART I Prescribed periods and prescribed sums applicable to all gas suppliers and gas transporters

      2. PART II Working Hours

    2. SCHEDULE 2

      Standards of Performance – Practice and Procedure for Determinations

      1. Determination of disputes

        1. 1.(1) This Schedule applies where a dispute to which regulation...

      2. Timetable for the determination of individual disputes

        1. 2.(1) The Authority shall determine a dispute to which this...

      3. Procedure for the determination of individual disputes

        1. 3.(1) Where an individual dispute is referred to the Authority,...

      4. Determination of multiple disputes

        1. 4.(1) The Authority may, if it considers it appropriate to...

      5. Timetable for determination of multiple disputes

        1. 5.(1) The Authority, when determining disputes falling within a consolidated...

      6. Procedure for the determination of multiple disputes

        1. 6.(1) Where the Authority considers it appropriate to consolidate disputes...

      7. Written statements

        1. 7.(1) The Authority may, by notice, ask any party to...

      8. Production of documents and other evidence

        1. 8.(1) The Authority may, by notice, ask a party to...

      9. Oral hearings

        1. 9.(1) For the purposes of this Schedule, an oral hearing...

      10. Customer representatives for multiple disputes

        1. 10.(1) Where disputes are consolidated into categories under paragraph 4,...

      11. Collection of information in multiple disputes

        1. 11.(1) The Authority may by notice ask any customer who...

      12. Payments to customers

        1. 12.An order determining a dispute shall not (where there is...

      13. Set-off

        1. 13.Where a dispute is determined by an order requiring a...

      14. Costs

        1. 14.(1) An order determining a dispute may include a provision...

  7. Explanatory Note