21.—(1) For the purpose of monitoring the arrangements under these Regulations each NHS body must prepare a report for each quarter of the year for consideration by its Board.
(2) The reports mentioned in paragraph (1) must—
(a)specify the numbers of complaints received;
(b)identify the subject matter of those complaints;
(c)summarise how they were handled including the outcome of the investigations; and
(d)identify any complaints where the recommendations of the Healthcare Commission were not acted upon, giving the reasons why not.