The National Health Service (Complaints) Regulations 2004

1. Introductory Text

2. PART I INTRODUCTION

   1. 1. Citation, commencement and application

   2. 2. Interpretation

3. PART II HANDLING AND CONSIDERATION OF COMPLAINTS BY NHS BODIES

   1. 3. Arrangements for the handling and consideration of complaints

   2. 4. Responsibility for complaints arrangements

   3. 5. Complaints manager

   4. 6. Complaints to NHS bodies

   5. 7. Matters excluded from consideration under the arrangements

   6. 8. Persons who may make complaints

   7. 9. Making a complaint

   8. 10. Time limit for making a complaint

   9. 11. Acknowledgement and record of complaint

   10. 12. Investigation

   11. 13. Response

4. PART III HANDLING AND CONSIDERATION OF COMPLAINTS BY THE HEALTHCARE COMMISSION

   1. 14. General complaints remit of the Healthcare Commission

   2. 15. Remit of Healthcare Commission in relation to complaints about NHS foundation trusts

   3. 16. Decision on handling of complaint

   4. 17. Investigation by the Healthcare Commission

   5. 18. Panels

   6. 19. Report of investigation by the Healthcare Commission

5. PART IV GENERAL

   1. 20. Publicity

   2. 21. Monitoring

   3. 22. Annual reports

6. PART V TRANSITIONAL PROVISION AND REVOCATIONS

   1. 23. Transitional provision

   2. 24. Revocations

7. Signature

8. Explanatory Note