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The Domiciliary Care Agencies Regulations 2002

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Provision of information to service users

17.—(1) The registered person shall ensure that before a domiciliary care worker is supplied to a service user, the service user is informed of—

(a)the name of the domiciliary care worker to be supplied, and the means of contacting him;

(b)the name of the member of staff of the agency who is responsible for the supply of that domiciliary care worker; and

(c)where the agency is acting otherwise than as an employment agency, details of how he may contact the registered person, or a person nominated to act on behalf of the registered person.

(2) The registered person shall ensure that the information specified in paragraph (1) is, where appropriate, provided to the service user’s relatives or carers.

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