The Financial Services and Markets Act 2000 (Transitional Provisions) (Ombudsman Scheme and Complaints Scheme) Order 2001
General
1Citation, commencement and interpretation
The Ombudsman Scheme
2Partly completed complaints under former schemes
3Complaints made after commencement about acts or omissions before commencement
4Procedure applying to relevant complaints
5Scheme rules applying to relevant complaints
6Determination of relevant existing complaints
7Determination of relevant new complaints
8Complaints determined before commencement: adjudication under the IMRO scheme
9Complaints determined before commencement: appeals under the SFA scheme
10Complaints determined before commencement: appeals under the building societies scheme
11Information
12Funding and fees
13Exemption from liability in damages
14Privilege
15Record-keeping and reporting requirements relating to relevant complaints
16Anticipatory consultation on scheme rules
17Liability of former schemes in respect of pre-commencement acts and omissions
Investigation of complaints against the Authority etc.
18Transitional complaints against the Authority etc.
19. IfAnticipatory consultation on transitional complaints scheme
20Exemption from liability for damages

2001 No. 2326

FINANCIAL SERVICES AND MARKETS

The Financial Services and Markets Act 2000 (Transitional Provisions) (Ombudsman Scheme and Complaints Scheme) Order 2001

Made

Laid before Parliament

Coming into force in accordance with article 1(1)

The Treasury, in exercise of the powers conferred on them by sections 426 to 428 of the Financial Services and Markets Act 20001, hereby make the following Order: