The Personal and Occupational Pension Schemes (Pensions Ombudsman) (Procedure) Rules 1995

1. Introductory Text

2. 1. Citation, commencement and interpretation

3. 2. Provision of details of complaint or dispute referred

4. 3. Amendment of details and delivery of supplementary statement

5. 4. Withdrawal of complaint or dispute

6. 5. Acknowledgement and supply of copy documents by Pensions Ombudsman

7. 6. Action by the respondent on receipt of a complaint or dispute

8. 7. Amendment of reply by the respondent

9. 8. Failure to reply and absence of opposition

10. 9. Disclosure of documents and other material

11. 10. Notice of requirements in the event of an oral hearing

12. 11. Action of party to the investigation in relation to any hearing

13. 12. Hearings to be in public subject to exceptions

14. 13. Failure of parties to the investigation to attend any hearing

15. 14. Representation at any hearing

16. 15. Procedure at any hearing

17. 15A. Payment of travel and subsistence expenses and compensation for lost earnings

18. 16. Miscellaneous powers of the Pensions Ombudsman

19. 17. Irregularities

20. 18. Method of sending or delivering documents etc

21. 19. Substituted service

22. Signature

23. Explanatory Note