SCHEDULE AMENDMENT OF THE WATER SUPPLY AND SEWERAGE SERVICES (CUSTOMER SERVICE STANDARDS) REGULATIONS 1989
5. In regulation 6 (notice of interruption of supply)—
(a) in paragraph (1)—
(i) the word “domestic” shall be omitted;
(ii) for the words “section 49(2) of the 1989 Act” there shall be substituted the words “section 60(3) of the 1991 Act”;
(b) in paragraph (2)—
(i) the word “domestic” shall be omitted;
(ii) for the words “section 49(2) of the 1989 Act” there shall be substituted the words “section 60(3) of the 1991 Act”;
(c) at the end there shall be added the following paragraphs—

“(3) Where the supply of water to premises is cut off as described in paragraph (1) for more than four hours and the undertaker fails to give the notice referred to in that paragraph at least 24 hours before the supply is cut off, the undertaker shall, except in the circumstances described in paragraph (4), pay to the affected customer (or credit to his account) the sum of £10.
(4) The circumstances described in this paragraph are—
(a) that industrial action by the employees of the undertaker or the act or default of a person other than an officer, employee or agent of the undertaker or a person acting on behalf of its agent made it impracticable to give the notice at least 24 hours before the water supply was cut off; or
(b) that the customer has not made a written claim for a payment under this regulation within 3 months following the date on which the supply was cut off.”.