Part 4

Consumer rights and disputes
Chapter 2

Subscription contracts

Duties of traders

Arrangements for consumers to exercise right to end contract
260
1
A trader must make arrangements to enable a consumer to exercise a right to bring a subscription contract to an end—
a
in a way which is straightforward, and
b
without having to take any steps which are not reasonably necessary for bringing the contract to an end.
2
A consumer may, alternatively, exercise a right to bring a subscription contract to an end by notifying the trader in accordance with subsection (6) that the consumer is bringing the contract to an end.
3
A consumer may exercise a right to bring a subscription contract to an end at any time permitted by regulations under section 277(1)(c).
4
In relation to a subscription contract entered into online, arrangements under subsection (1) must—
a
enable a consumer to bring the contract to an end online, and
b
ensure that instructions for doing so are displayed online in a place or places that a consumer seeking to end the contract is likely to find them.
5
Arrangements under this section must comply with any other requirements specified in regulations under section 277(1)(c).
6
A notification under subsection (2) may be given by the consumer making a clear statement setting out their decision to bring the contract to an end.
S. 260 not in force at Royal Assent, see s. 339(1)