Part 4Consumer rights and disputes

Chapter 2Subscription contracts

Duties of traders

260Arrangements for consumers to exercise right to end contract

(1)

A trader must make arrangements to enable a consumer to exercise a right to bring a subscription contract to an end—

(a)

in a way which is straightforward, and

(b)

without having to take any steps which are not reasonably necessary for bringing the contract to an end.

(2)

A consumer may, alternatively, exercise a right to bring a subscription contract to an end by notifying the trader in accordance with subsection (6) that the consumer is bringing the contract to an end.

(3)

A consumer may exercise a right to bring a subscription contract to an end at any time permitted by regulations under section 277(1)(c).

(4)

In relation to a subscription contract entered into online, arrangements under subsection (1) must—

(a)

enable a consumer to bring the contract to an end online, and

(b)

ensure that instructions for doing so are displayed online in a place or places that a consumer seeking to end the contract is likely to find them.

(5)

Arrangements under this section must comply with any other requirements specified in regulations under section 277(1)(c).

(6)

A notification under subsection (2) may be given by the consumer making a clear statement setting out their decision to bring the contract to an end.