Part 4

Consumer rights and disputes
Chapter 1

Protection from unfair trading

Inertia selling

Inertia selling
236
1
This section applies where a trader engages in the unfair commercial practice described at paragraph 31 of Schedule 20.
2
The consumer is exempted from any obligation to pay for (or provide any other consideration for) the products supplied by the trader.
3
In the case of a supply of goods that has not been requested, the consumer may, as between the consumer and the trader, use, deal with or dispose of the goods as if they were an unconditional gift to the consumer.
4
The absence of a response from a consumer following the supply of the product does not constitute consent from the consumer to comply with the trader’s demand for the consumer to—
a
pay for the product;
b
return the product;
c
safely store the product.
S. 236 not in force at Royal Assent, see s. 339(1)
S. 236 in force at 6.4.2025 by S.I. 2025/272, reg. 2(1)(3)