Schedules

Schedule 9The new homes ombudsman scheme

I18Complaints under the scheme: investigation and determination

1

The scheme must include provision about the investigation and determination by the new homes ombudsman of complaints made under the scheme.

2

That provision must include provision—

a

requiring the new homes ombudsman, in determining a complaint, to have regard to any code of practice issued or approved under section 142,

b

for the new homes ombudsman to require members of the scheme to provide information, and

c

for the new homes ombudsman to require members of the scheme to provide complainants whose complaints are determined to be well-founded with any one or more of the forms of redress in paragraph 9.