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Data Protection Act 2018

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Data Protection Act 2018, Section 164A is up to date with all changes known to be in force on or before 04 January 2026. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations. Help about Changes to Legislation

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[F1164AComplaints by data subjects to controllersU.K.

This section has no associated Explanatory Notes

(1)A data subject may make a complaint to the controller if the data subject considers that, in connection with personal data relating to the data subject, there is an infringement of the UK GDPR or Part 3 of this Act.

(2)A controller must facilitate the making of complaints under this section by taking steps such as providing a complaint form which can be completed electronically and by other means.

(3)If a controller receives a complaint under this section, the controller must acknowledge receipt of the complaint within the period of 30 days beginning when the complaint is received.

(4)If a controller receives a complaint under this section, the controller must without undue delay—

(a)take appropriate steps to respond to the complaint, and

(b)inform the complainant of the outcome of the complaint.

(5)The reference in subsection (4)(a) to taking appropriate steps to respond to the complaint includes—

(a)making enquiries into the subject matter of the complaint, to the extent appropriate, and

(b)informing the complainant about progress on the complaint.]

Textual Amendments

F1Ss. 164A, 164B inserted (19.6.2025 for specified purposes) by Data (Use and Access) Act 2025 (c. 18), ss. 103(2), 142(1)(2)(h)

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