There are currently no known outstanding effects for the Financial Guidance and Claims Act 2018, Cross Heading: Complaints handling.
13E+W+SWhere a regulated claims management activity order is made which requires the OLC to continue to deal with complaints made to it on or before a date or event identified in the order—
(a)the FCA is to reimburse the OLC for the cost it incurs in doing so, and
(b)this reimbursement obligation is to be treated for the purposes of paragraph 23 of Schedule 1ZA to the Financial Services and Markets Act 2000 (fees) as a qualifying function conferred on the FCA under that Act.
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